When you hear someone talk about customer service, you know what they are talking about, but have you ever heard of Employee Service? Here’s the thinking: Who at your company or who that you lead provides the customer service? Answer: … Continue reading
Have you ever done this? Talking to a machine – is just not the same as talking to another voice on the other end. It will more than likely end in frustration – which will make it just that much more pleasant when I do get someone on the line.
I never realized how emotional talking to a machine was. I mean, I seemingly had a conversation with a machine, and when the machine couldn’t help me, I wanted to get mad it – but it’s a machine. It wouldn’t care how frustrated I am because it’s a machine. Sometimes – it’s the same way when I’m talking to a person – they have been mechanized. It’s like talking to a machine. Do you know what I mean?