Tag: customer service
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LL:45 Employee Service
When you hear someone talk about customer service, you know what they are talking about, but have you ever heard of Employee Service? Here’s the thinking: Who at your company or who that you lead provides the customer service? Answer: your employees; those that follow your leadership. You expect great…
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Talking To a Machine
Have you ever done this? Talking to a machine – is just not the same as talking to another voice on the other end. It will more than likely end in frustration – which will make it just that much more pleasant when I do get someone on the line.…